Maintenance Requests

Use this form to report non-emergency maintenance issues during your tenancy. Please provide as much detail as possible so we can address your request promptly.

Move-In Inspection Form

Complete this form within 72 hours of move-in to document the property's condition. Report any existing damage, defects, missing items, or cleanliness concerns to help establish an accurate move-in record.

FAQ’s

  • Use this form to report non-emergency maintenance issues during your tenancy. Please provide as much detail as possible so we can address your request promptly.

  • Contact 911 immediately if there is an immediate threat to life, safety, or property, including:

    • Fire or smoke

    • A strong smell of natural gas or suspected gas leak

    • A medical emergency

    • Any other situation requiring immediate emergency assistance

    Contact your landlord immediately by phone at 513-255-0241 for urgent property emergencies, including but not limited to:

    • Active water leaks or flooding

    • Sewage backups

    • No heat during freezing weather

    • Complete loss of electricity when the issue is not caused by a neighborhood outage

    • Major plumbing failures or burst pipes

    • A security issue that makes the property unsafe, such as a broken exterior door or lock that prevents the home from being secured

    For emergencies requiring both emergency services and property assistance, call 911 first, then contact your landlord at 513-255-4338.

  • For semester leases, rent is due August 1 and December 1. For 10- and 12-month leases, rent is due on the first day of each month unless otherwise specified in the lease.

  • Unfortunately, no. Early move-ins are not permitted unless specifically noted in your lease. Your move-in date is the date stated on your lease. There is a lot of work that goes into preparing each property between tenants, and we want to make sure everything is cleaned, maintained, and set up properly before you arrive. We appreciate your understanding!

  • For homes, tenants are responsible for all necessary utilities unless otherwise specified in the individual lease.

    For Village Green Apartments, tenants are responsible for:

    • Electric

    • Internet

    • Phone/cable, if desired

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  • For homes with off-street parking, tenants are responsible for managing parking among themselves, with certain properties having designated spaces.

    At Village Green, parking is by permit. Each tenant may have one vehicle on the property, and a valid parking permit must be displayed. Guest parking must follow the current guest parking policy.

  • We understand the need to have your belongings delivered ahead of your move-in date; however, we are unable to accommodate early storage of personal belongings at the property. We complete cleaning, maintenance, and other preparation work between tenants, and stored belongings may interfere with these activities. Additionally, construction or maintenance work taking place before your move-in date could potentially damage personal belongings. For these reasons, all personal belongings must be brought to the property on or after your scheduled move-in date. We appreciate your understanding.

  • We understand that tenants may arrange to purchase furniture or other belongings from a prior tenant; however, we are unable to accommodate personal belongings being left at the property before your scheduled move-in date. We complete cleaning, maintenance, and other preparation work between tenants, and items left behind may interfere with this work. Additionally, construction, maintenance, or other work taking place before your move-in date could potentially damage or affect these belongings.

    For these reasons, any furniture or personal belongings purchased from a prior tenant must be removed from the property and brought back on or after your scheduled move-in date. We appreciate your understanding.

  • Before moving out, tenants are responsible for returning the property in the same condition as when they moved in, excluding normal wear and tear. All personal belongings, food, furniture, and trash must be removed from the property, and the home or apartment should be left in broom-clean condition.

    Tenants should also:

    • Remove all personal belongings and furniture from the property.

    • Return any furniture that was moved or stored during the lease to its original location.

    • Dispose of all trash and unwanted items.

    • Return all keys, including mailbox keys, by the end of the lease or when the property is vacated, whichever comes first.

    • Clean all appliances and return them in the condition in which they were received.

    • Report any maintenance issues or damage to First Class LLC.

    • Make sure the property is free of damage beyond normal wear and tear.

    As per your lease agreement, a $100 professional cleaning fee per tenant, plus professional carpet cleaning where applicable, will be deducted from the security deposit. Additional charges may apply for damage, excessive cleaning, appliance cleaning, missing keys, abandoned belongings, furniture that has not been returned to its original location, or other items outlined in the lease.